At Gempie’s Gazebo, we take great pride in the quality of our food and service. We understand that sometimes things might not go as planned, and we are committed to ensuring your satisfaction. Below, you will find our Return/Refund Policy, which outlines how we handle situations that may require a refund or return.
Order Accuracy
If your order does not match what was specified at the time of purchase, please contact us immediately. We will endeavor to rectify any discrepancies by either replacing the incorrect item(s) at no additional cost or by offering a refund for the item(s) in question.
Quality Concerns
Your dining experience should be nothing short of excellent. If you are dissatisfied with the quality of the food received, please inform our staff promptly. We will offer a suitable replacement or a refund, depending on the specific circumstances and in line with health and safety guidelines.
Cancellation Policy
Orders canceled prior to preparation will be eligible for a full refund. Orders that have already been prepared but not yet served may be subject to a partial refund at the discretion of management.
Refund Processing
Refunds will be processed using the original method of payment within 7-10 business days. Please note that some card issuers may take longer to credit your account.
Contact Us
If you have any concerns or require further assistance regarding your order, please do not hesitate to contact our customer service team. We are available to provide support and ensure your satisfaction with our service. [link to Contact Us page]
At Gempie’s Gazebo, your satisfaction is our priority. We appreciate your understanding and cooperation with our Return/Refund Policy. Thank you for choosing us, and we look forward to serving you again.
